What Information We Collect

We collect different types of information depending on how you interact with us. Some you give us directly, some we gather automatically, and some comes from third parties.

Information You Provide

When you sign up for courses, contact us, or use our services, you might share:

• Your name, email address, and phone number
• Business details if you're enrolling through your company
• Payment information when you purchase courses
• Course preferences and learning goals
• Any other details you include in messages or forms

Automatically Collected Data

Like most websites, we automatically gather some technical information:

• IP address and general location data
• Browser type and device information
• Pages you visit and how long you stay
• How you found our site
• Course progress and completion rates

How We Use Your Information

We use the information we collect for specific, legitimate purposes. Here's what that actually means in practice:

We'll occasionally send emails about new courses or significant updates to our services. You can opt out anytime – there's an unsubscribe link in every email. We won't flood your inbox or sell your address to marketers.

How We Protect Your Data

Security isn't just a checkbox for us. We use industry-standard measures to protect your information, though we're also realistic about the fact that no system is completely foolproof.

Technical Safeguards

• SSL encryption for all data transmitted to our servers
• Secure hosting with regular security updates and monitoring
• Encrypted storage for sensitive information
• Regular backups stored securely
• Limited staff access to personal data on a need-to-know basis

Payment Security

We use trusted payment processors that comply with PCI DSS standards. We don't store complete credit card numbers on our servers – that's handled by our payment partners who specialize in secure financial transactions.

If we ever experience a data breach that might affect you, we'll let you know promptly and explain what happened, what information was involved, and what steps you should take.

Sharing Your Information

We're not in the business of selling data. We only share your information in specific circumstances:

Service Providers

We work with third-party companies that help us run our business – hosting providers, email services, payment processors, and analytics tools. These companies can access your information only to perform specific tasks on our behalf, and they're contractually obligated to keep it confidential.

Legal Requirements

Sometimes we're legally required to disclose information – for example, if we receive a valid court order or need to comply with tax regulations. We'll always verify that such requests are legitimate before sharing anything.

Business Transfers

If fivolarisape is acquired or merged with another company, your information would likely be transferred as part of that transaction. You'd be notified beforehand, and the new owners would need to honor this privacy policy.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. And unlike some companies, we actually make it straightforward to exercise them.

To exercise any of these rights, just email us at support@fivolarisape.com. We'll verify your identity and process your request within a reasonable timeframe. There's no fee unless your request is clearly excessive or repetitive.

Data Retention

We don't keep your information forever. Here's roughly how long we retain different types of data:

• Account information: As long as your account is active, plus seven years after closure for tax and legal purposes
• Course progress data: While you're enrolled, plus three years afterward so you can access completion records
• Payment records: Seven years to comply with Australian tax law
• Marketing communications: Until you unsubscribe, then we'll just keep a record that you opted out
• Technical logs: Typically 12-18 months, depending on the type of log

When data reaches the end of its retention period, we securely delete or anonymize it.

Cookies and Tracking

We use cookies – small files stored on your device – to make our site work properly and understand how people use it. You can control cookies through your browser settings, though disabling them might affect some functionality.

Essential Cookies

These keep you logged in, remember your preferences, and enable basic site features. Without them, our site wouldn't function properly.

Analytics Cookies

We use analytics to understand which pages are popular, where people get stuck, and how we can improve. This data is aggregated and doesn't personally identify you.

We don't use advertising cookies or share data with ad networks. If that changes in the future, we'll update this policy and give you clear opt-out options.

International Data Transfers

We're based in Australia and primarily serve Australian clients. However, some of our service providers have servers in other countries, which means your data might be processed outside Australia.

When we transfer data internationally, we ensure those countries have adequate privacy protections or use contractual safeguards to protect your information. Our main hosting is within Australia, but backup servers and some cloud services operate globally.

If you're accessing our services from outside Australia, you're agreeing to your information being transferred to and processed in Australia under Australian privacy laws.

Children's Privacy

Our courses are designed for adults managing business or personal finances. We don't knowingly collect information from anyone under 18. If you're under 18, please don't provide us with any personal information.

If we discover we've inadvertently collected data from someone under 18, we'll delete it promptly.

Changes to This Policy

We'll update this policy occasionally as our practices evolve or laws change. When we make significant changes, we'll notify you by email and post a notice on our website.

The date at the top of this page shows when we last updated it. We recommend checking back periodically, especially if it's been a while since you last reviewed our privacy practices.

Continuing to use our services after changes take effect means you accept the updated policy.

Questions and Complaints

If something in this policy isn't clear, or if you have concerns about how we handle your information, we want to hear from you. Most issues can be resolved quickly through direct communication.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can find information about making a complaint at oaic.gov.au.